Fulfil winners' claims
The claims queue, the 14-day window and what happens if you're late.
When a winner claims, it appears under Claims with exactly the details you need.
Move each claim through Processing, Shipped (add carrier and tracking for physical prizes) and Fulfilled. For cash prizes, pay the winner by bank transfer and upload the receipt and reference number. The winner then confirms Received.
You have 14 days from when the winner submits their claim. Untouched claims get a reminder; miss the window and you, the winner and Zewards are all notified. Repeated failures block publishing and can suspend your account. What you owe winners stays owed even then.
If a winner reports a problem, it shows on the claim. Resolve it with them directly.
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