Typical timelines
- Digital and voucher codes — instant, or a couple of days if the business sends them manually.
- Physical prizes — usually 7–10 days within the UAE, with tracking where the business provides it.
- Cash — bank transfer, typically within 14 days of a verified claim.
Follow the status on your Wins page as the business moves the claim through processing, shipped and fulfilled. Tap Received once it arrives — that closes the loop and counts towards the business's public record.
If something goes wrong
Raise an issue directly from the claim: nothing arrived, arrived damaged, wrong item, or a code that doesn't work. The business is notified immediately and is responsible for resolving it.
If it stays unresolved, it escalates to Zewards. We mediate, we can block the business from publishing anything further. Failing to deliver prizes is the most serious breach of our Business Terms, and we treat it that way.